Traditional Business Process Services (BPS) models are falling short in today’s fast-evolving, tech-driven landscape. Focused on cost and scale, they struggle with data silos, rigidity, and manual inefficiencies. G Venkataramanan, President & Business Head of Intelligent Enterprise Operations at Mindsprint, presents Intelligent Enterprise Operations (IEO) as the next evolution—combining human ingenuity with AI to create agile, insight-led operations. With five key pillars—domain expertise, delivery excellence, data analytics, intelligent automation, and process discovery—IEO delivers real-time performance at enterprise scale.
GV outlines a two-phase transformation journey: Discovery, which maps current inefficiencies, and Transformation, which deploys scalable automation through a Hyper Automation CoE. The results are significant—up to 60% cycle time reduction, over 50% efficiency gains, and automation of 70–90% of manual processes. With a strong data foundation and continuous improvement, IEO shifts operations from a support role to a strategic growth engine, where human and AI collaboration drives lasting impact.
