Customer Experience & Connected Commerce

Mindsprint delivers comprehensive customer experience and CRM solutions across content management platforms, digital commerce and CRM systems, enhanced with AI-driven personalization and automation. Our expertise spans low-code/no-code platforms and enterprise portals, such as SharePoint, to create seamless, intelligent customer journeys.

We leverage AI to optimize content delivery, automate customer interactions, and generate data-driven insights that drive engagement and accelerate revenue growth.

Impact that matters

Higher sales effectiveness

Achieve up to 40% faster sales cycles through intelligent lead prioritization, automated workflows and unified account insights

Increased customer retention

Drive measurable improvements in loyalty with personalized engagement and predictive
models

Global scalability

Empowering enterprises across 70+ countries to unify sales, service, and marketing in Agri, CPG, retail, and manufacturing.

Our core value proposition

CRM & related suite

Customer journey mapping, consulting, implementation, and seamless enterprise integrations

Commerce solutions

End-to-end consulting, headless and omni-channel commerce, and enterprise system integrations

Digital experience management

Website consulting and implementations, platform migrations, integrations across commerce, CRM, and enterprise systems, and Content as a Service (CaaS)

Customer engagement solutions

Engagement platform implementation, digital solutions, knowledge management, and intelligent automation

Modern front-end engineering

Progressive web apps, cross-platform and native mobile solutions, and modern web experiences

AI-powered intelligence

CX analytics, AI services, digital marketing automation, and user experience optimization

The Mindsprint difference

Our specialized teams deliver end-to-end customer experience transformation through deep expertise across all digital touchpoints. We combine strategic consulting with technical execution, leveraging our comprehensive service portfolio to create cohesive, AI-enhanced customer ecosystems.

Why choose Mindsprint

Complete CX coverage:

Full-stack capabilities across CRM, commerce, content, and engagement platforms

Integrated service delivery:

Coordinated execution across CRM, commerce, digital experience, and engagement solutions through unified program management

Advanced technology stack:

Expertise in headless commerce, PWA, cross-platform and native development, AI analytics, and modern front-end technologies

Strategic partnership approach:

Consulting-led delivery with proven implementation excellence across every touchpoint

Measurable impact:

Unified customer data, enhanced engagement, improved conversions, and optimized customer lifetime value

Service leader

Navin Nair

Vice President – Digital Tech, Mindsprint

Ready to turn customer relationships into a competitive advantage?

Mindsprint can help you design and deliver a CRM strategy that accelerates growth, deepens loyalty, and unifies customer experience.

Talk to a CX expert Explore CRM Transformation

Mindsprint exists to responsibly engineer the next generation of enterprises, driven by insight, innovation, and passion. With a proven track record spanning two decades, we are the partner of choice for high-impact, AI-driven technology solutions for clients across the globe in industries such as retail, agriculture, manufacturing, healthcare, and life sciences among others.
Our offerings include enterprise technology applications, business process services, cybersecurity solutions, and automation-as-a-service, delivered with a strong commitment to responsible innovation.
Headquartered in Singapore, Mindsprint has a global workforce of 3,200+ professionals across the US, UK, Middle East, India, Australia, and Africa.

Choose your innovation pathway, be it digital transformation strategy, IT consulting services, intelligent enterprise operations, cybersecurity, or the latest technology trends. Let us start a conversation. Let our minds sprint towards true digital transformation

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Customer experience & connected commerce

Unifying customer journeys with intelligence and precision