Overview

The Future of intelligent infrastructure starts now

SprintNow is our next-generation IT service delivery platform, developed in strategic partnership with ServiceNow to modernize, automate, and scale enterprise infrastructure operations.

Built on a robust, AI-powered foundation, SprintNow empowers organizations to:

• Automate core IT operations
• Streamline service delivery
• Gain unified visibility across complex environments

By combining intelligent workflows, real-time analytics, and a seamless user experience, SprintNow transforms IT from reactive support into a proactive engine of value creation—enabling a resilient, agile, and future-ready digital ecosystem.

Precision-engineered by Mindsprint and powered by the ServiceNow platform.

Recognized as a Premier Tier Partner for consulting and implementation—and an official ServiceNow reseller and MSP—Mindsprint brings trusted expertise and global access to the Now Platform ecosystem.

Impact Snapshot

40+

tailored solutions customized per client need

50+

certified ServiceNow practitioners across modules

20+

global customers

6+

industry sectors served

22%

reduction in average time to close requests

30%

decrease in mean time to repair (MTTR)

99%

accuracy in ticket assignment and categorization

Our Services

Monitoring & observability

E2E infra & cloud monitoring
Performance & availability of systems, apps
Integrations with upstream & downstream layers
Dashboard & reporting
Proactive self-healing

Data analytics

ELK-based integrated data lake
Data aggregation of events, logs, traces from multiple

Sources

Integrations with DC, cloud systems & apps
Data modeling & transformation
Grafana/Kibana – data visualization & dashboarding
Proactive alerting & anomaly detection

Enterprise automation

A unified framework for automation opportunities, E2E workflows, IT ecosystem integration, data center automation, RPA models, and dashboards for benefits.

The difference we deliver

SprintNow practice modules

IT Service Management (ITSM)

Automates incident, problem, change, and request management to improve service resilience and user satisfaction.

IT Operations Management (ITOM)

Ensures health and availability of infrastructure via discovery, event management, and service mapping.

IT asset management (ITAM)

Enables cost-effective governance of hardware and software assets across the lifecycle.

Strategic portfolio management (SPM)

Aligns strategy to execution by prioritizing investments, tracking outcomes, and managing resources.

Project portfolio management (PPM)

Delivers visibility into timelines, budgets, and project health for streamlined delivery.

Robotic process automation (RPA)

Automates repetitive tasks to boost efficiency and reduce manual effort across systems.

Security operations (SecOps)

Integrates security tools and workflows for faster threat detection, prioritization, and resolution.

Automation engine – integration hub

Connects ServiceNow with external systems using prebuilt spokes for seamless enterprise-wide automation.

AppEngine

Empowers low-code/no-code application development to digitize business processes at scale.

CMDB & CSDM

Provides a unified system of record, mapping assets and services for faster issue resolution and decision-making.

AI/ML | GenAI | Agentic AI

Leverages intelligent automation, predictive insights, and generative AI (Now Assist, Agent Studio) for future-ready operations.

70% faster incident resolution

AI agents and Now Assist virtual assistants’ triage, assign, and resolve incidents autonomously, slashing MTTR.

Up to 50% reduction in downtime

Predictive AIOps enables early detection and preemptive action before issues escalate.

40% boost in operational efficiency

Autonomous workflows prioritize alerts, route tasks, and optimize performance in hybrid environments.

30–40% cost savings

AI-powered resource optimization reduces infrastructure spend and retires underutilized assets.

60%+ rise in self-service adoption

AI-enabled portals and chatbots reduce support overhead while improving user experience.

Insights & Resources

Article

Rewiring Business Processes

Service Leader

Satish Bruno

Global Head of Infra, Cloud and Platform, Mindsprint

Let’s build the future of infrastructure together

Infuse AI into every layer of your IT ecosystem with SprintNow —an intelligent automation platform designed to accelerate discovery, drive transformation, and deliver precision at scale.

Modern infrastructure services AI-powered IT operations

Mindsprint exists to responsibly engineer the next generation of enterprises, driven by insight, innovation, and passion. With a proven track record spanning two decades, we are the partner of choice for high-impact, AI-driven technology solutions for clients across the globe in industries such as retail, agriculture, manufacturing, healthcare, and life sciences among others.
Our offerings include enterprise technology applications, business process services, cybersecurity solutions, and automation-as-a-service, delivered with a strong commitment to responsible innovation.
Headquartered in Singapore, Mindsprint has a global workforce of 3,200+ professionals across the US, UK, Middle East, India, Australia, and Africa.

Choose your innovation pathway, be it digital transformation strategy, IT consulting services, intelligent enterprise operations, cybersecurity, or the latest technology trends. Let us start a conversation. Let our minds sprint towards true digital transformation

Get in touch

SprintNow is our unified IT service delivery platform elevated by ServiceNow

Seamless | Streamlined | Strategic