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SprintNow is our unified IT service delivery platform elevated by ServiceNow

Seamless | Streamlined | Strategic

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Overview

The Future of intelligent infrastructure starts now

SprintNow is our next-generation IT service delivery platform, developed in strategic partnership with ServiceNow to modernize, automate, and scale enterprise infrastructure operations.

Built on a robust, AI-powered foundation, SprintNow empowers organizations to:

• Automate core IT operations
• Streamline service delivery
• Gain unified visibility across complex environments

By combining intelligent workflows, real-time analytics, and a seamless user experience, SprintNow transforms IT from reactive support into a proactive engine of value creation—enabling a resilient, agile, and future-ready digital ecosystem.

Precision-engineered by Mindsprint and powered by the ServiceNow platform.

Recognized as a Premier Tier Partner for consulting and implementation—and an official ServiceNow reseller and MSP—Mindsprint brings trusted expertise and global access to the Now Platform ecosystem.

Impact snapshot

40+

tailored solutions customized per client need

50+

certified ServiceNow practitioners across modules

20+

global customers

6+

industry sectors served

22%

reduction in average time to close requests

30%

decrease in mean time to repair (MTTR)

99%

accuracy in ticket assignment and categorization

Our services

Monitoring & observability
Achieve complete visibility with end-to-end infrastructure & cloud monitoring, performance & availability tracking of systems & applications, integrations with upstream & downstream layers, comprehensive dashboard & reporting capabilities, & proactive self-healing automation
Data analytics
Leverage ELK-based integrated data lake with comprehensive data aggregation of events, logs, and traces from multiple distributed sources and systems enabling advanced analytics, pattern recognition, trend analysis, and actionable insights for operational excellence and optimization
Sources
Integrate seamlessly with data center, cloud systems and applications, advanced data modeling and transformation capabilities, Grafana and Kibana for data visualization & dashboarding, proactive alerting & anomaly detection to ensure operational reliability and performance monitoring.
Enterprise automation
Deploy a unified framework for automation opportunities, E2E workflows, IT ecosystem integration, data center automation, intelligent RPA models, & dashboards for benefits realization, efficiency gains, cost optimization, & continuous process improvement across operations
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SprintNow AI Suite: Transformational workflows powered by AI/ML, GenAI & agentic AI

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Core GenAI
The suite includes the Now Assist skill kit to build and deploy custom GenAI skills, chat and email reply generation to accelerate responses, ITSM summarization for faster decisions, and natural language dashboards that create interactive visualizations without technical input.
Now Assist for security operations (SecOps)
Provides AI-driven incident summarization and interactive Q&A to accelerate threat response and prioritization.
Now Assist for sourcing & procurement operations
Enables conversational procurement intake that improves compliance and reduces friction in fulfilment.
Agentic AI capabilities
Offers AI agents for autonomous task execution, agentic modules for dynamic automation, LangGraph & MCP server for scalable agentic workflows, and governance and telemetry with built-in guardrails for responsible AI deployment.
Platform-level AI-ML innovations
Delivers the Now AI multimodal model for embedded intelligence, bring-your-own GenAI model flexibility for ServiceNow or third-party/custom LLMs, and RaptorDB Pro for ultra-scale, high-performance data processing.
Ecosystem integration - Microsoft Copilot 365 integration
Creates a seamless connection between Copilot and Now Assist in Teams for automated self-service tasks and unified user experiences.
Operational outcomes that speak volumes
Drives an 80× reduction in event noise, 2× productivity boost, 95% CMDB uptime, 20% reduction in change management overhead, 4% improvement in first-call resolution, 98% device optimization, 25% increase in ticket quality, 13% rise in user adoption, and 91% endpoint coverage.

The difference we deliver

SprintNow practice modules

SprintNow practice modules

SprintNow practice modules cover IT Service Management (ITSM) to automate incident, problem, change, and request management; IT Operations Management (ITOM) to ensure infrastructure health through discovery, event management, and service mapping; and IT Asset Management (ITAM) for cost-effective governance of hardware and software assets. Strategic Portfolio Management (SPM) aligns strategy to execution, Project Portfolio Management (PPM) provides visibility into timelines, budgets, and project health, and Robotic Process Automation (RPA) automates repetitive tasks. Security Operations (SecOps) accelerates threat detection and resolution, the Automation Engine – Integration Hub connects ServiceNow with external systems using prebuilt spokes, AppEngine enables low-code/no-code development, CMDB & CSDM offer a unified system of record, and AI/ML | GenAI | Agentic AI leverage intelligent automation, predictive insights, and generative AI for future-ready operations.

AI-driven results that matter

AI-driven results include 70% faster incident resolution through AI agents and Now Assist virtual assistants that autonomously triage, assign, and resolve incidents, along with up to 50% reduction in downtime enabled by predictive AIOps for early detection and preemptive action. Organizations achieve a 40% boost in operational efficiency with autonomous workflows that prioritize alerts, route tasks, and optimize performance in hybrid environments. AI-powered resource optimization delivers 30–40% cost savings by reducing infrastructure spend and retiring underutilized assets, while AI-enabled portals and chatbots drive a 60%+ rise in self-service adoption to improve user experience and reduce support overhead.

Mindsprint rapid innovation AI squads

Mindsprint rapid innovation AI squads

Now Assist for security operations (SecOps)

Provides AI-driven incident summarization and interactive Q&A to accelerate threat response and prioritization.

Now Assist for sourcing & procurement operations

Enables conversational procurement intake that improves compliance and reduces friction in fulfilment.

Agentic AI capabilities

Offers AI agents for autonomous task execution, agentic modules for dynamic automation, LangGraph & MCP server for scalable agentic workflows, and governance and telemetry with built-in guardrails for responsible AI deployment.

Platform-level AI-ML innovations

Delivers the Now AI multimodal model for embedded intelligence, bring-your-own GenAI model flexibility for ServiceNow or third-party/custom LLMs, and RaptorDB Pro for ultra-scale, high-performance data processing.

Ecosystem integration - Microsoft Copilot 365 integration

Creates a seamless connection between Copilot and Now Assist in Teams for automated self-service tasks and unified user experiences.

Operational outcomes that speak volumes

Drives an 80× reduction in event noise, 2× productivity boost, 95% CMDB uptime, 20% reduction in change management overhead, 4% improvement in first-call resolution, 98% device optimization, 25% increase in ticket quality, 13% rise in user adoption,.

Partnerships that accelerate value

Leverage partner-led accelerators to shorten the cycle from innovation to implementation, amplify results, and reduce time-to-value.
Apply joint frameworks that keep automation secure, compliant, and responsible.

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Insights & resources

Mindsprint leverages ServiceNow CRM to transform the customer experience
Success story

Mindsprint leverages ServiceNow CRM to transform the customer experience

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Mindsprint optimizes service delivery with a unified platform
success story

Mindsprint optimizes service delivery with a unified platform

Read more
SprintNow by Mindsprint + ServiceNow: Partner perspective on co-innovation & AI-led transformation
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SprintNow by Mindsprint + ServiceNow: Partner perspective on co-innovation & AI-led transformation

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Service leader

Satish Bruno

Global Head of Infra, Cloud and Platform, Mindsprint

Let’s build the future of infrastructure together

Infuse AI into every layer of your IT ecosystem with SprintNow, an intelligent automation platform designed to accelerate discovery, drive transformation, and deliver precision at scale.
Modern infrastructure servicesAI-powered IT operations
Ready to build

Mindsprint exists to responsibly engineer the next generation of enterprises, driven by insight, innovation, and passion. With a proven track record spanning two decades, we are the partner of choice for high-impact, AI-driven technology solutions for clients across the globe in industries such as retail, agriculture, manufacturing, healthcare, and life sciences among others.
Our offerings include enterprise technology applications, business process services, cybersecurity solutions, and automation-as-a-service, delivered with a strong commitment to responsible innovation.
Headquartered in Singapore, Mindsprint has a global workforce of 3,200+ professionals across the US, UK, Middle East, India, Australia, and Africa.

Choose your innovation pathway, be it digital transformation strategy, IT consulting services, intelligent enterprise operations, cybersecurity, or the latest technology trends. Let us start a conversation. Let our minds sprint towards true digital transformation

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