9th October 2025: Despite billions invested in AI, a majority of enterprise AI initiatives stall before scaling, according to a new report released today by Mindsprint – a global technology provider, in partnership with global advisory firm HFS Research. The Market Impact Report 2025, titled “Crack the AI Scaling Wall and Redefine Business Success via Services-as-Software,” draws on extensive interviews with CIOs, CTOs, AI leaders, and senior executives across healthcare, retail, insurance, and industrial sectors in North America and Asia.

The findings reveal why so many enterprises hit a wall: fragmented data, cultural resistance, and weak governance consistently undermine scaling efforts. However, the study reveals that a new operating model called Services-as-Software™ (SaS) is emerging as the catalyst to accelerate AI-powered transformation and can become a key to overcome these challenges

SaS fuses the scalability of software with the adaptability of services. By codifying human-intensive processes into AI-powered platforms, SaS moves enterprise focus beyond cost efficiency to deliver speed, resilience, and enterprise-wide transformation.

“The real opportunity for enterprises lies in harnessing AI’s computational power alongside human expertise through outcome-based service models,” said Nitesh Mirchandani, Chief Business Officer at Mindsprint. “The winners will be those embedding AI into the very fabric of their operations and culture, upskilling their people to work alongside AI and fostering cross-functional agility. When services are delivered using AI-led platforms and solutions, organizations can move beyond pilots to achieve measurable outcomes at scale, driving resilience, growth, and long-term competitiveness in the AI era.”

The report provides a practical roadmap for enterprises on how to align governance, technology, and talent to unlock AI’s potential through outcome-driven partnerships. “AI is no longer the innovation lab’s plaything. Instead, it’s the enterprise’s new nervous system. Yet most organizations remain trapped at pilot stage, weighed down by technical debt, fragmented data, and timid governance,” said Ashish Chaturvedi, Executive Research Leader at HFS Research and report author. “Services-as-Software is the release valve, codifying know-how into repeatable platforms and shifting the conversation from tools and talent to tangible outcomes.” About Mindsprint

Mindsprint exists to responsibly engineer the next generation of enterprises—driven by insight, innovation, and passion. With a proven track record spanning two decades, we are the partner of choice for high-impact, AI-driven technology solutions for clients across the globe in industries such as retail, agriculture, manufacturing, healthcare, and life sciences among others.

Our offerings include enterprise technology applications, business process services, cybersecurity solutions, and automation-as-a-service - delivered with a strong commitment to responsible innovation. Headquartered in Singapore, Mindsprint has a global workforce of 3,200+ professionals across the US, UK, Middle East, India, Australia, and Africa. Visit www.mindsprint.com to learn more.

About HFS Research: HFS Research is a leading research and advisory authority on enterprise transformation, serving Fortune 500 companies with fearless insights and actionable strategies. With unparalleled access to Global 2000 executives and deep expertise in AI, automation, and digital business models, HFS empowers organizations to make confident decisions that create sustainable competitive advantage. For more information, visit www.hfsresearch.com.

Media Contact: Lalitha Yalamanchi
lalitha.yalamanchi@mindsprint.digital
+91 9600087401